FAQs

What does Alcott offer parents and families? 

At Alcott Learning, we offer online courses and coaching that empowers parents to bring the very best education into their homes. We minimize overwhelm and confusion through our simple “Transformational Education Roadmap” that helps parents understand what key transformations their child needs to experience at key ages of development. We support parents through online courses and coaching services.  To learn more visit our About Us page or view our Shop page. 

How do I set up a 1:1 coaching session? 

Start by visiting our Shop page and selecting the product, "1:1 Coaching with Liz Kirk." On the left-hand side of the page you'll have an option to "Select Time". Click there and choose an available date and time from the calendar provided. After doing so, click to "Add to Cart" and purchase your session. You'll be sent a confirmation email with the details of when and how to join the session with Liz Kirk.

Can I join the Alcott's Parent Group Coaching even though I've already purchased an online course? 

Yes! Parent Group Coaching can be purchased as an add-on subscription. Visit our Shop page and select the "Parent Group Coaching Add-On" product. Please note that this coaching is meant to accompany our Transformational Education courses. We strongly suggest you are enrolled in one of those courses before or in tandem with the group coaching. 

How can I get further help?

Contact us anytime! Email Help@AlcottLearning.com  

I can't login to my Thinkific site. What should I do? 

Start by confirming that you've entered the correct username and password. If you have forgotten your password go to your Thinkific site, clicking Sign in and then selecting Forgot my password. That page lives here: https://yoursite.thinkific.com/users/password/new . If you continue to have trouble, please email Alcott at Help@AlcottLearning.com and we can manually reset your username and password. 

I'm having trouble viewing course videos or playing audio files.  What should I do? 

This is often caused by an internet browser problem on your computer. Here are some basic browser troubleshooting steps that are a great starting point to help resolve the issue.

  1. Clear cache and restart the browser. Also check if you’re using the newest version of the browser

  2. Try a different browser (we like Google Chrome)

  3. Try an Incognito / Private Window (this will rule out an issue with browser extensions).

  4. Restart the device (it's a cliche but it works!)

  5. If possible, try a different device!

  6. If possible, try a different internet connection!  School and/or corporate firewalls occasionally block our video provider.  

Can I get a refund of my product purchase? 

If you are not satisfied with your purchase for any reason, please email us at Help@AlcottLearning.com